Performance measurement of a hotel for the long term creation of value: reasons for which profit must be pursued through a customer centric management of the hotel

Assogna, Flavia (A.A. 2011/2012) Performance measurement of a hotel for the long term creation of value: reasons for which profit must be pursued through a customer centric management of the hotel. Tesi di Laurea in Performance measurement and financial reporting, LUISS Guido Carli, relatore Giovanni Fiori, pp. 137. [Master's Degree Thesis]

Full text for this thesis not available from the repository.

Abstract/Index

The hotel industry. Performance measurement. Financial performance measurement. Qualitative aspect of performance measurement: employees and customers effect on profit. Customer-centric management of revenue for maximizing the hotel performance. Beyond the theory. Interviews with the general managers of the Bulgari Hotel, Milan, and the Hotel Universo, Rome. Sustainability of the relationship customer satisfaction profit during a period of economic uncertainty.

References

Bibliografia: pp. 136-137.

Thesis Type: Master's Degree Thesis
Institution: LUISS Guido Carli
Degree Program: Master's Degree Programs > Master's Degree Program in General Management, english language (LM-77)
Chair: Performance measurement and financial reporting
Thesis Supervisor: Fiori, Giovanni
Thesis Co-Supervisor: Bastia, Paolo
Academic Year: 2011/2012
Session: Autumn
Deposited by: Alessandro Perfetti
Date Deposited: 04 Feb 2013 18:21
Last Modified: 19 May 2015 23:21
URI: https://tesi.luiss.it/id/eprint/9094

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