Quality and customer satisfaction in services: an analysis of the main factors that affect training courses clients: study of the case: Genio in 21 giorni®
Valentini, Marco (A.A. 2016/2017) Quality and customer satisfaction in services: an analysis of the main factors that affect training courses clients: study of the case: Genio in 21 giorni®. Tesi di Laurea in Marketing, LUISS Guido Carli, relatore Alberto Marcati, pp. 41. [Bachelor's Degree Thesis]
|
PDF (Full text)
Download (762kB) | Preview |
Abstract/Index
Services. Two key concepts: customer satisfaction & service quality. Analysis of Genio in 21 giorni®. Characteristics as a service. Genio in 21 giorni: level of satisfaction of customers through feedbacks.
References
Bibliografia e sitografia: pp. 40-41.
| Thesis Type: | Bachelor's Degree Thesis |
|---|---|
| Institution: | LUISS Guido Carli |
| Degree Program: | Bachelor's Degree Programs > Bachelor's Degree Program in Economics and Business, English language (L-33) |
| Chair: | Marketing |
| Thesis Supervisor: | Marcati, Alberto |
| Academic Year: | 2016/2017 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 15 May 2018 11:45 |
| Last Modified: | 15 May 2018 11:45 |
| URI: | https://tesi.luiss.it/id/eprint/20946 |
Downloads
Downloads per month over past year
Repository Staff Only
 |
View Item |
