Customer experience in the hotels industry: towards a new category of accomodation

Femminilli, Valentina (A.A. 2016/2017) Customer experience in the hotels industry: towards a new category of accomodation. Tesi di Laurea in Tourism management, LUISS Guido Carli, relatore Matteo Giuliano Caroli, pp. 137. [Master's Degree Thesis]

Full text for this thesis not available from the repository.

Abstract/Index

Customer experience: definitions, theories, and recent developments. The dimensions of customer experience in the hospitality industry. What still exists in the hotels industry: the most valuable offers in terms of customer experience. Towards a new hospitality category: the game-based hotels. A survey to test its feasibility.

References

Bibliografia: pp. 101-104.

Thesis Type: Master's Degree Thesis
Institution: LUISS Guido Carli
Degree Program: Master's Degree Programs > Master's Degree Program in Management, english language (LM-77)
Chair: Tourism management
Thesis Supervisor: Caroli, Matteo Giuliano
Thesis Co-Supervisor: Dandi, Roberto
Academic Year: 2016/2017
Session: Extraordinary
Deposited by: Alessandro Perfetti
Date Deposited: 12 Jun 2018 14:23
Last Modified: 12 Jun 2018 14:23
URI: https://tesi.luiss.it/id/eprint/21315

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