Waiting in the queue: a moderated mediation analysis of group size and customer satisfaction on waiting times and restaurant performance
Proietti, Andrea (A.A. 2023/2024) Waiting in the queue: a moderated mediation analysis of group size and customer satisfaction on waiting times and restaurant performance. Tesi di Laurea in Research project design, Luiss Guido Carli, relatore Fabian Kurt Falk Homberg, pp. 84. [Master's Degree Thesis]
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Abstract/Index
Literature review. Waiting time. Restaurant performance. Adding customer satisfaction to the picture. Group size. Research hypotheses. Conceptual model. Methodology. Research nature and strategy. Data collection. Dependent variable: spend data. Independent variable: waiting time. Mediating variable: overall rating. Moderating variable: group size. Instrumental variables: weekend day and position in queue. Research design and empirical model. Reliability and validity. Findings. Descriptive statistics and correlation matrix. Scale reliability and multicollinearity analysis. Ordinary least squares analysis. Robustness analysis-two-stage least square analysis. Note on the direct effect. Discussion.
References
Bibliografia: pp. 61-76.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | Luiss Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree Program in Management, English language (LM-77) |
| Chair: | Research project design |
| Thesis Supervisor: | Homberg, Fabian Kurt Falk |
| Thesis Co-Supervisor: | Mazzù, Marco Francesco |
| Academic Year: | 2023/2024 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 08 May 2025 09:09 |
| Last Modified: | 08 May 2025 09:09 |
| URI: | https://tesi.luiss.it/id/eprint/42038 |
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