Analysis of factors influencing service quality and customer satisfaction for SaaS: a Coface case study
Paolillo, Giorgia (A.A. 2023/2024) Analysis of factors influencing service quality and customer satisfaction for SaaS: a Coface case study. Tesi di Laurea in Corporate strategy, Luiss Guido Carli, relatore Alessandro Zattoni, pp. 68. [Master's Degree Thesis]
Full text for this thesis not available from the repository.
Abstract/Index
Theoretical framework. Value proposition In B2b market. Service quality and customer satisfaction. Hypothesis development. Hypothesis formulation and rationale. Methods. Methods. Methodology. Results. Discussion.
References
Bibliografia: pp. 64-68.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | Luiss Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree Program in Management, English language (LM-77) |
| Chair: | Corporate strategy |
| Thesis Supervisor: | Zattoni, Alessandro |
| Thesis Co-Supervisor: | Mazzù, Marco Francesco |
| Academic Year: | 2023/2024 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 10 Jun 2025 15:47 |
| Last Modified: | 10 Jun 2025 15:47 |
| URI: | https://tesi.luiss.it/id/eprint/42432 |
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