Performance measurement of a hotel for the long term creation of value: reasons for which profit must be pursued through a customer centric management of the hotel
Assogna, Flavia (A.A. 2011/2012) Performance measurement of a hotel for the long term creation of value: reasons for which profit must be pursued through a customer centric management of the hotel. Tesi di Laurea in Performance measurement and financial reporting, LUISS Guido Carli, relatore Giovanni Fiori, pp. 137. [Master's Degree Thesis]
Full text for this thesis not available from the repository.
Abstract/Index
The hotel industry. Performance measurement. Financial performance measurement. Qualitative aspect of performance measurement: employees and customers effect on profit. Customer-centric management of revenue for maximizing the hotel performance. Beyond the theory. Interviews with the general managers of the Bulgari Hotel, Milan, and the Hotel Universo, Rome. Sustainability of the relationship customer satisfaction profit during a period of economic uncertainty.
References
Bibliografia: pp. 136-137.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | LUISS Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree Program in General Management, English language (LM-77) |
| Chair: | Performance measurement and financial reporting |
| Thesis Supervisor: | Fiori, Giovanni |
| Thesis Co-Supervisor: | Bastia, Paolo |
| Academic Year: | 2011/2012 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 04 Feb 2013 18:21 |
| Last Modified: | 19 May 2015 23:21 |
| URI: | https://tesi.luiss.it/id/eprint/9094 |
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