Non financial performance indicators and business performance: correlation results from the Chinese automotive market

Ammendola, Francesco (A.A. 2014/2015) Non financial performance indicators and business performance: correlation results from the Chinese automotive market. Tesi di Laurea in Performance measurement and financial reporting, LUISS Guido Carli, relatore Giovanni Fiori, pp. 129. [Master's Degree Thesis]

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Abstract/Index

The relavance of customer satisfaction for business performance. Customer satisfaction measurement systems. Customer satisfaction and business growth: empircal evidence from the Chinese automotive market.

References

Bibliografia: pp. 99-129.

Thesis Type: Master's Degree Thesis
Institution: LUISS Guido Carli
Degree Program: Master's Degree Programs > Master's Degree Program in Management, english language (LM-77)
Chair: Performance measurement and financial reporting
Thesis Supervisor: Fiori, Giovanni
Thesis Co-Supervisor: Izzo, Maria Federica
Academic Year: 2014/2015
Session: Summer
Deposited by: Alessandro Perfetti
Date Deposited: 05 Nov 2015 13:38
Last Modified: 05 Nov 2015 13:38
URI: https://tesi.luiss.it/id/eprint/14900

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