Smart cities and smart communities: the need for a customer-centric approach to the service delivery and consumption in the modern public life
Grasso, Flavio (A.A. 2016/2017) Smart cities and smart communities: the need for a customer-centric approach to the service delivery and consumption in the modern public life. Tesi di Laurea in Services marketing, LUISS Guido Carli, relatore Maria Giovanna Devetag, pp. 55. [Bachelor's Degree Thesis]
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Abstract/Index
What is a smart city? Smart cities' definitions: a literature review. Against the ICT mantra. A blind faith in ICT developments. The human capital: smart communities and a new approach. A twist in the method: from a top-down to a bottom-up approach. Developing citizen-centric services. An Italian example: Rovereto.
References
Bibliografia e sitografia: pp. 53-55.
| Thesis Type: | Bachelor's Degree Thesis |
|---|---|
| Institution: | LUISS Guido Carli |
| Degree Program: | Bachelor's Degree Programs > Bachelor's Degree Program in Economics and Management (L-18) |
| Chair: | Services marketing |
| Thesis Supervisor: | Devetag, Maria Giovanna |
| Academic Year: | 2016/2017 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 15 Mar 2018 15:13 |
| Last Modified: | 15 Mar 2018 15:13 |
| URI: | https://tesi.luiss.it/id/eprint/20360 |
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