Service recovery: il settore alberghiero
Scalia, Edoardo (A.A. 2017/2018) Service recovery: il settore alberghiero. Tesi di Laurea in Services marketing, LUISS Guido Carli, relatore Maria Giovanna Devetag, pp. 38. [Bachelor's Degree Thesis]
Full text for this thesis not available from the repository.
Abstract/Index
La servitizzazione, 30 anni dopo “servitization of business: adding value by adding services”. Le cause del fallimento. Il processo di service recovery. Le strategie di service recovery. La recovery nel settore alberghiero. Il settore alberghiero in Italia.
References
Bibliografia e sitografia: pp. 35-36.
| Thesis Type: | Bachelor's Degree Thesis |
|---|---|
| Institution: | LUISS Guido Carli |
| Degree Program: | Bachelor's Degree Programs > Bachelor's Degree Program in Economics and Management (L-18) |
| Chair: | Services marketing |
| Thesis Supervisor: | Devetag, Maria Giovanna |
| Academic Year: | 2017/2018 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 02 May 2019 09:00 |
| Last Modified: | 02 May 2019 09:00 |
| URI: | https://tesi.luiss.it/id/eprint/23220 |
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