Service recovery: il settore alberghiero

Scalia, Edoardo (A.A. 2017/2018) Service recovery: il settore alberghiero. Tesi di Laurea in Services marketing, LUISS Guido Carli, relatore Maria Giovanna Devetag, pp. 38. [Bachelor's Degree Thesis]

Full text for this thesis not available from the repository.


La servitizzazione, 30 anni dopo “servitization of business: adding value by adding services”. Le cause del fallimento. Il processo di service recovery. Le strategie di service recovery. La recovery nel settore alberghiero. Il settore alberghiero in Italia.


Bibliografia e sitografia: pp. 35-36.

Thesis Type: Bachelor's Degree Thesis
Institution: LUISS Guido Carli
Degree Program: Bachelor's Degree Programs > Bachelor's Degree Program in Economics and Management (L-18)
Chair: Services marketing
Thesis Supervisor: Devetag, Maria Giovanna
Academic Year: 2017/2018
Session: Autumn
Deposited by: Alessandro Perfetti
Date Deposited: 02 May 2019 09:00
Last Modified: 02 May 2019 09:00


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