Present and future of service quality, an empirical research

Fusco, Giovanni (A.A. 2021/2022) Present and future of service quality, an empirical research. Tesi di Laurea in International operations and supply chain, Luiss Guido Carli, relatore Behzad Maleki Vishkaei, pp. 79. [Master's Degree Thesis]

PDF (Full text)
Download (1MB) | Preview


Literature review. Quality definitions. ServQual. Methodology. Data analysis and discussion. Preliminary sample analysis. Research question 1. Dimensions by sector. Research question 2. Investments by sector. Research question 3. Technologies by sector. Research question 4. Output by sector.


Bibliografia: pp. 62-69.

Thesis Type: Master's Degree Thesis
Institution: Luiss Guido Carli
Degree Program: Master's Degree Programs > Master's Degree Program in Management, English language (LM-77)
Chair: International operations and supply chain
Thesis Supervisor: Maleki Vishkaei, Behzad
Thesis Co-Supervisor: De Giovanni, Pietro
Academic Year: 2021/2022
Session: Autumn
Deposited by: Alessandro Perfetti
Date Deposited: 28 Mar 2023 14:21
Last Modified: 28 Mar 2023 14:21


Downloads per month over past year

Repository Staff Only

View Item View Item