Present and future of service quality, an empirical research
Fusco, Giovanni (A.A. 2021/2022) Present and future of service quality, an empirical research. Tesi di Laurea in International operations and supply chain, Luiss Guido Carli, relatore Behzad Maleki Vishkaei, pp. 79. [Master's Degree Thesis]
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Abstract/Index
Literature review. Quality definitions. ServQual. Methodology. Data analysis and discussion. Preliminary sample analysis. Research question 1. Dimensions by sector. Research question 2. Investments by sector. Research question 3. Technologies by sector. Research question 4. Output by sector.
References
Bibliografia: pp. 62-69.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | Luiss Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree Program in Management, English language (LM-77) |
| Chair: | International operations and supply chain |
| Thesis Supervisor: | Maleki Vishkaei, Behzad |
| Thesis Co-Supervisor: | De Giovanni, Pietro |
| Academic Year: | 2021/2022 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 28 Mar 2023 14:21 |
| Last Modified: | 28 Mar 2023 14:21 |
| URI: | https://tesi.luiss.it/id/eprint/35477 |
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