Beyond words: the influence of congruent emojis on chatbot’s perceived competence and customer satisfaction
Pescatore, Mafalda (A.A. 2023/2024) Beyond words: the influence of congruent emojis on chatbot’s perceived competence and customer satisfaction. Tesi di Laurea in Product & brand management, Luiss Guido Carli, relatore Francisco Javier Villarroel Ordenes, pp. 63. [Master's Degree Thesis]
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Abstract/Index
Literatuere review & hypotheses development. Chatbots. Congruent emojis. Usage of congruent emojis by chatbots and customer satisfactioin. The mediating role of perceived competence. Methodology. Overview. Pretest. Main study.
References
Bibliografia: pp. 27-40.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | Luiss Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree Program in Marketing (LM-77) |
| Chair: | Product & brand management |
| Thesis Supervisor: | Villarroel Ordenes, Francisco Javier |
| Thesis Co-Supervisor: | Lefkeli, Deniz |
| Academic Year: | 2023/2024 |
| Session: | Summer |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 07 Jan 2025 17:16 |
| Last Modified: | 07 Jan 2025 17:16 |
| URI: | https://tesi.luiss.it/id/eprint/40777 |
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