De Stefano, Giorgia (A.A. 2017/2018) Relationship marketing: the role loyalty programs play in customer satisfaction and repurchase behaviour: the American Express case. Tesi di Laurea in Marketing plan and markstrat simulation, LUISS Guido Carli, relatore Rumen Ivaylov Pozharliev, pp. 74. [Master's Degree Thesis]

De Stefano, Giorgia (A.A. 2015/2016) The adoption of control risk assessment (CRSA) in a multi-utility company: the ACEA Group case. Tesi di Laurea in Introduction to business economics, LUISS Guido Carli, relatore Saverio Bozzolan, pp. 43. [Bachelor's Degree Thesis]