Items where Author is "Kjersheim, Kaia Granum"
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Kjersheim, Kaia Granum (A.A. 2022/2023) Enhancing online customer service: the impact of empathy, active listening and proactive behavior on customer satisfaction. Tesi di Laurea in Performance marketing, Luiss Guido Carli, relatore Francisco Javier Villarroel Ordenes, pp. 46. [Master's Degree Thesis]