Skretting, Magne-Andre Tunheim (A.A. 2017/2018) Embracing the future of automated service: what are the roles of automated service agents and the attachment style in service encounters? Tesi di Laurea in Marketing plan and markstrat simulation, LUISS Guido Carli, relatore Rumen Ivaylov Pozharliev, pp. 71. [Master's Degree Thesis]