Service agility in the banking industry
Fedeli, Federica (A.A. 2024/2025) Service agility in the banking industry. Tesi di Laurea in Global organization design and HRM, Luiss Guido Carli, relatore Luca Giustiniano, pp. 137. [Master's Degree Thesis]
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Abstract/Index
Literature review. Organizational agility. Agility’s models. Service agility: qualities, facilitators and differentiators. Agility in the banking sector. Introducing service agility in the banking sector. Organizational foundations of service agility. Technological enablers of service agility. Human and cultural factors. Practices and patterns of service agility. Comparison between two exemplary cases. Rationale for case selection. ING. BBVA. Comparative discussion of the two exemplary cases. Challenges and strategic suggestions for banking service agility. Typical barriers to service agility. Strategic suggestions for enhancing service agility. Concluding remarks.
References
Bibliografia: pp. 129-137.
| Thesis Type: | Master's Degree Thesis |
|---|---|
| Institution: | Luiss Guido Carli |
| Degree Program: | Master's Degree Programs > Master's Degree program in Global Management and Politics, English language (LM-77) |
| Chair: | Global organization design and HRM |
| Thesis Supervisor: | Giustiniano, Luca |
| Thesis Co-Supervisor: | Berkovitch, Jonathan |
| Academic Year: | 2024/2025 |
| Session: | Autumn |
| Deposited by: | Alessandro Perfetti |
| Date Deposited: | 16 Mar 2026 16:50 |
| Last Modified: | 16 Mar 2026 16:50 |
| URI: | https://tesi.luiss.it/id/eprint/45104 |
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